We make it easy for you to make a one-off donation, or give regularly, to your favourite causes. Our FAQs tell you everything you need to know about applying for and managing your giving through a 官方指定bob综合官方入口官网(2023趋势新闻).

About the 官方指定bob综合官方入口官网(2023趋势新闻)

  • What is a 官方指定bob综合官方入口官网(2023趋势新闻)?
    The 官方指定bob综合官方入口官网(2023趋势新闻) helps you to put money aside for your charitable giving, and lets you control how and when you choose to support the causes you care about. Either make one-off donations to major emergency appeals or regularly support the causes that are close to your heart. Top-up with small regular contributions or infrequent payments, and the funds will be kept safe until you’re ready to donate.
  • 我怎么知道我的捐款将用于有效的慈善机构?
    Before we send your donation to an organisation, we check to make sure that it’s charitable. That way you can rest assured that your money will be used to make a difference. Find out 我们如何验证慈善机构.
  • What charges are there for a 官方指定bob综合官方入口官网(2023趋势新闻)?
    Please refer to the 费用表.

Opening a 官方指定bob综合官方入口官网(2023趋势新闻)

  • How long does it take to open a 官方指定bob综合官方入口官网(2023趋势新闻)?
    It’ll take about five minutes to complete the online application form. Once we've received your application it usually takes around five working days to open your 官方指定bob综合官方入口官网(2023趋势新闻). We’ll be in touch if we need any further information.
  • What checks do you carry out before I can open a 官方指定bob综合官方入口官网(2023趋势新闻)?
    When we process your application for a 官方指定bob综合官方入口官网(2023趋势新闻) we carry out an electronic check to verify your details, which doesn’t affect your credit rating. In some cases, we may need to contact you for further information.
  • Can I open a joint 官方指定bob综合官方入口官网(2023趋势新闻)?
    No, in order to make the most of your charitable donations, we can only claim Gift Aid against a single taxpayer's income. However, two people can make donations from one 官方指定bob综合官方入口官网(2023趋势新闻) - just complete the Additional Signatory section of the application form.

Funding my 官方指定bob综合官方入口官网(2023趋势新闻)

  • How do I top up my 官方指定bob综合官方入口官网(2023趋势新闻)?

    您可以随时通过以下方式充值您的余额:

    • One-off top-ups: top up quickly by 登录to your 官方指定bob综合官方入口官网(2023趋势新闻), selecting ‘manage funds’ and from the dropdown list click ‘top up with a single payment’.
    • Direct Debit: an easy way to regularly fund your 官方指定bob综合官方入口官网(2023趋势新闻). Simply log into your 官方指定bob综合官方入口官网(2023趋势新闻), select ‘manage funds’ and ‘top-up with Direct Debit’. We’ll send you a Direct Debit application form to complete.
    • 薪资捐赠: Fund your 官方指定bob综合官方入口官网(2023趋势新闻) straight from your salary through CAF随赚随捐 or another payroll giving scheme. Find out more about CAF随赚随捐.
  • Can CAF refund the money to me once I’ve paid it into my 官方指定bob综合官方入口官网(2023趋势新闻)?
    No, once a payment is paid into your 官方指定bob综合官方入口官网(2023趋势新闻), we’re unable to make any refunds. However, you decide which charities the money is distributed to.
  • Do you apply the interest made to the money in my 官方指定bob综合官方入口官网(2023趋势新闻)?
    No, the 官方指定bob综合官方入口官网(2023趋势新闻) is not designed for long-term 投资. We ensure that your funds are available for you to use immediately, so any interest accrued is minimal and we’ll keep this to maintain low fees.

    If you’re interested in long-term giving, a CAF Charitable Trust can help you plan your philanthropy. You’ll need to initially fund the account with at least £10,000. For further information about opening a Trust, please contact us on 03000 123 028 (between 9am and 5pm Monday - Friday, except public holidays).

Donating from my 官方指定bob综合官方入口官网(2023趋势新闻)

  • 我有g 捐赠问题
    We’re always happy to help. You can 在这里联系我们 or call our Customer Service team on 03000 123 000 (between 9am and 5pm Monday-Friday, except public holidays).
  • 我可以定期向我选择的慈善机构付款吗?
    Yes, you can set up regular payments to your favourite charities. Simply log in, choose ‘manage donations’ then ‘maintain standing orders’.
  • 我可以在线修改我的长期订单吗?
    Yes, simply 登录您的帐户 and select 'manage donations' and then select 'maintain standing orders' where you will be able to view, update and delete your existing standing orders. If you wish to change the frequency or payment date of your donation, you will need to cancel the original standing order and set up a new one.
  • 我如何取消长期订单?
    登录您的帐户 and select 'manage donations' and then select 'maintain standing orders' where you will be able to view, update and delete your existing standing orders.
  • Can I use funds from my 官方指定bob综合官方入口官网(2023趋势新闻) to pay for goods and service?
    No, you can only use the funds from your 官方指定bob综合官方入口官网(2023趋势新闻) for charitable purposes. This means that you cannot use these funds for any personal benefit, including goods and services.
  • Can I use funds in my 官方指定bob综合官方入口官网(2023趋势新闻) to bid for items at a charity auction?
    代金券不能用于支付在拍卖中赢得的物品。然而,一旦您以现金或其他方式支付了您的物品,如果您愿意,您可以使用您的代金券进行单独的捐赠。
  • Can I use my 官方指定bob综合官方入口官网(2023趋势新闻) to sponsor friends or family?
    If you want to 赞助某人, you can make a donation directly to the charity and add details of who you’re sponsoring in the ‘Special instructions’ field.
  • 为什么我不能看到我刚刚完成的捐赠了吗?
    If there aren’t enough funds in your account to pay the donation, then we’ll be unable to honour the request until sufficient funds are available. You can top-up by 登录 and selecting the 'manage funds' option.

    一旦您的帐户中有足够的资金,捐款将自动支付。任何在 60 天后仍未支付的捐款都将被取消。
  • 我的慈善机构说他们还没有收到我的捐赠
    Please ask your charity to contact us on 03000 123 000 (between 9am and 5pm Monday-Friday, except public holidays).
  • Can I 海外捐赠?
    Yes, find out more from our 海外捐赠 page.
  • 我住在海外并且正在尝试捐赠给英国的呼吁,但我的地址无法识别
    如果您没有英国地址,请在捐赠时手动输入您的地址。
  • Can I donate more than the balance of my 官方指定bob综合官方入口官网(2023趋势新闻)?
    We can only make donations with the money available in your 官方指定bob综合官方入口官网(2023趋势新闻) at the time the donation is requested, or a CAF Voucher is processed. If there are insufficient funds, we’ll continue to try and make the donation from the account for up to 60 days. Once the balance of your account is large enough, the donation will be paid automatically. Any donations that remain unpaid after 60 days will be automatically cancelled.

Managing my 官方指定bob综合官方入口官网(2023趋势新闻) online

  • How do I register my 官方指定bob综合官方入口官网(2023趋势新闻) online?
    You can register your 官方指定bob综合官方入口官网(2023趋势新闻) online here. Please note that you’ll need your 8 digit 官方指定bob综合官方入口官网(2023趋势新闻) number and your memorable word, which you should already have recorded with us. If you are unsure of this, please call our Customer Service team on 03000 123 000 (between 9am and 5pm Monday-Friday, except public holidays).
  • 我有多个账户——我可以在线管理所有账户吗?
    Yes, it's easy to manage all of your 官方指定bob综合官方入口官网(2023趋势新闻)s online; just make sure that you have requested to manage each account online. When you next log into the site, you’ll be presented with a list of your accounts and asked which one you’d like to manage. Please call our Customer Service team on 03000 123 000 (between 9am and 5pm Monday-Friday, except public holidays) if you need any help.
  • 我在哪里可以登录我的帐户?
    You can find “登录”选项 in the top-right corner of each page on our website.
  • 为什么我不能登录?
    Your password or username may not match our records; you can 在这里重置您的密码. If you can't remember your username or you are still unable to log in please call our Customer Service team on 03000 123 000 (between 9am and 5pm Monday-Friday, except public holidays).
  • 如何重设密码?
    You can 在这里重置您的密码. You’ll need your username. If you don't have a memorable word or can’t remember it please call our Customer Service team on 03000 123 000 (between 9am and 5pm Monday-Friday, except public holidays).
  • 如何更新我的详细信息?
    You can update your details online by 登录to your account and clicking on 'my profile'. If you’d like to request a change of name, please put this in writing with a copy of your change of name documents (eg your marriage certificate).
  • 我更改了我的电子邮件地址,我可以更新我的用户名吗?
  • 为什么我不能下载我的报表?
    Our statement downloads are set up to work with the latest versions of most browsers, including Internet Explorer, Firefox and Google Chrome. If you need any help, please call us on 03000 123 000 (between 9am and 5pm Monday-Friday, except public holidays).
  • 为什么我不能看到礼品援助?
    我们每周向 HMRC 发送一份报告,详细说明 Gift Aid 申请。我们可能需要 6 到 8 周的时间才能收到这些资金。一旦我们收到它们,我们会将礼品援助添加到您的帐户。

Contacting us about your 官方指定bob综合官方入口官网(2023趋势新闻)

  • 客户服务的开放时间是什么时候?
    You can call our Customer Service team by phone on 03000 123 000 or by email between 9am and 5pm Monday to Friday, except public holidays.
  • How do I opt out of receiving e-newsletters about my 官方指定bob综合官方入口官网(2023趋势新闻)?
    You can change your preferences by 登录 to your 官方指定bob综合官方入口官网(2023趋势新闻) and updating your preferences, clicking on the ‘Unsubscribe’ link on any marketing emails you receive from us or by calling our Customer Service team on 03000 123 000 (between 9am and 5pm Monday-Friday, except public holidays).

Closing a 官方指定bob综合官方入口官网(2023趋势新闻)

  • 我如何关闭我的账户?
    Sorry that you’re thinking about closing your 官方指定bob综合官方入口官网(2023趋势新闻). Give us a call on 03000 123 000 (between 9am and 5pm Monday-Friday, except public holidays).
  • How do I report the death of a 官方指定bob综合官方入口官网(2023趋势新闻) customer?
    请通过电子邮件或邮寄原始死亡证明给我们:

    慈善机构 Aid Foundation, 25 Kings Hill Avenue, Kings Hill, Kent ME19 4TA or email charityaccounts@cafonline.org

    我们将与您联系并详细说明下一步的操作。
  • How do I register a lasting power of attorney for a 官方指定bob综合官方入口官网(2023趋势新闻) customer?

    请将您的姓名、地址和地址的详细信息发送给我们出生日期,以及您有权代表账户持有人行事的证据。

Our team

Our Customer Service team is here to help you with any questions you may have about the 官方指定bob综合官方入口官网(2023趋势新闻).

Phone
03000 123 000
(Monday to Friday, 9am-5pm, except bank holidays)